Terms of Service

yAppointment is a B2B SaaS appointment booking and business management platform operated by LohiSoft s.r.o. The platform enables businesses to manage appointments, customers, payments, and communications. We act as a technology provider and do not directly provide the services booked through the platform.

By accessing or using yAppointment, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the platform on behalf of a business, you represent that you have authority to bind that entity to these terms.

You must provide accurate, complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately at info@yappointment.com if you suspect unauthorized access.

All content, features, and functionality of the yAppointment platform are the exclusive property of LohiSoft s.r.o. and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of our platform.

Subscription fees are billed according to your chosen plan. Payment is processed via Stripe (credit/debit cards) or Tatra Banka bank transfer. Prices are displayed exclusive of VAT where applicable. Failed payments may result in service suspension after a 7-day grace period.

You may cancel your subscription at any time through your account settings. Upon cancellation, you retain access until the end of your current billing period. Refunds are handled on a case-by-case basis. Contact billing@yappointment.com for refund requests.

yAppointment is intended primarily for businesses. However, if you use the service as a consumer — that is, as a natural person acting wholly or mainly outside your trade, business, craft or profession — the following mandatory protections apply in addition to these Terms and prevail over any conflicting provision, including the choice of Slovak law set out above:

• Protection of your home country: Our choice of Slovak law does not deprive you of the protection afforded by the mandatory consumer-protection rules of the country in which you habitually reside (Article 6 of Regulation (EC) No 593/2008, Rome I).
• Jurisdiction: You may bring proceedings against us either before the courts of the Slovak Republic or before the courts of your country of residence, and we may bring proceedings against you only before the courts of your country of residence (Articles 17–19 of Regulation (EU) No 1215/2012, Brussels Ia).
• 14-day right of withdrawal: For distance contracts you have the right to withdraw within 14 days of the conclusion of the contract, without giving any reason, by sending an unequivocal statement to info@yappointment.com.
• Services begun during the withdrawal period: If you expressly request that we begin providing the service during the 14-day period, you may still withdraw within those 14 days but must pay for the part of the service already provided. Once the service — having started at your express request, with your acknowledgement that the right of withdrawal is lost upon full performance — has been fully performed, the right of withdrawal no longer applies.
• Alternative dispute resolution (ADR): If we are unable to resolve a complaint directly, you may refer the matter to the competent ADR body. For our company this is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, www.soi.sk). Consumers resident in other Member States may also contact the consumer ADR or arbitration body competent in their country of residence. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is no longer available.

We process personal data in accordance with our Privacy Policy and GDPR. The Data Processing Agreement at https://yappointment.com/dpa forms part of these Terms and applies automatically to business customers acting as data controllers. The DPA outlines our obligations as a data processor on your behalf.

If you signed up through a yAppointment partner (for example the web designer who built your website), that partner is your referring partner. You see its name on the registration form and at any time in your account under Settings. There we show: "Referring partner: [partner name]. The partner sees your company name, subscription status, plan and the commissions earned on your payments." The referring partner is set when your account is created and cannot be changed or removed afterwards; we may assign one ourselves only within 30 days of your registration. The same applies if your account was built by us at the partner's request: the partner passed on your contact details with your consent, and you accepted these Terms yourself. We pay the referring partner a commission out of our own revenue. Your price is not increased because of it, and the partner cannot change your prices, these Terms or your subscription. To let the partner check its commission, we show it the following about your company: company name, country, registration date, subscription status (trial, paying, cancelled, expired), plan (number of locations and add-ons), first paid date, and the commission entries calculated from your payments (the net amount excluding VAT on which each commission is calculated, and the commission). The partner does not receive your contact persons, e-mail addresses or phone numbers, your invoices, your bookings, your customers' data, or any access to your account. The partner receives these data as an independent recipient, not as our processor, and not as a party to your contract with us. We share them on the basis of our and the partner's legitimate interest in a transparent, verifiable referral programme (Art. 6(1)(f) GDPR). The partner may use them only to verify its commission. You may object at any time by writing to info@yappointment.com. The partner will then see an anonymised reference instead of your company name and country. Your service and your price are not affected.

You can recommend yAppointment to other businesses with your own referral link or code (Settings → Recommend us). A business counts as referred by you if it registers a new yAppointment account with your code, or within 90 days after opening your link unless another referral link was opened first. Each business has only one referrer. When a business you referred makes its first payment, you receive one free month: • on every location of your company, for the base plan and for every recurring add-on in our price list; • items you already pay for are extended by one month; • items you do not use are switched on for one month and then end by themselves, without any charge. You receive this once per referred business, with no upper limit on the number of businesses.

• The free month is a reward in kind. It has no cash value, cannot be exchanged for money, transferred or carried to another account, and lapses when your account is closed. If you want to earn money instead, you can join our partner programme.
• No reward is given for your own company or for companies connected with you (same owners, group companies, duplicate or re-registered accounts), or for referrals obtained through spam, misleading statements or other abuse. We may withhold or cancel rewards in such cases.
• If you share your link publicly, say that you receive a free month when someone subscribes.
• The business you referred sees your company name as its referrer. You see the name and registration date of the businesses you referred and the free months you received. Both are shared on the basis of legitimate interest (Art. 6(1)(f) GDPR); a referred business may object by writing to info@yappointment.com, and you will then see an anonymised reference.
• We may change or end this programme for the future under the "Modification of Terms" section. Rewards already earned are kept.

You may not use our platform to engage in unlawful activity, harass others, send spam, attempt unauthorized access to our systems, distribute malware, or engage in any activity that disrupts or damages the platform. Violations may result in immediate account termination.

To the maximum extent permitted by law, LohiSoft s.r.o. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform. Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to indemnify and hold harmless LohiSoft s.r.o. from any claims, damages, or expenses arising from your use of the platform, your violation of these terms, or your violation of any third-party rights.

We may modify these Terms at any time. We will provide at least 30 days' notice of material changes via email or platform notification. Continued use of the platform after the effective date constitutes acceptance of the updated terms.

These Terms are governed by and construed in accordance with the laws of the Slovak Republic. Any disputes shall be resolved by the competent courts of the Slovak Republic. Nothing in these terms limits your rights under mandatory consumer protection laws of your country of residence.

We may terminate or suspend your account for violations of these terms. Upon termination, you may request an export of your data within 30 days. After this period, we will delete your data in accordance with our retention policy, except where retention is required by law.

For questions about these Terms of Service: LohiSoft s.r.o. Komenskeho 317/135, Sturovo, 943 01, Slovak Republic Email: info@yappointment.com Billing: billing@yappointment.com