Customer Communication Hub
Real-time chat and a full email inbox, all inside yAppointment
Talk to your customers and your team without juggling tabs. Reply to live chats and manage every email account from one place, with conversation history, templates, and bulk campaigns built right in.
Everything You Need to Stay in Touch
Two powerful communication tools working together so no message ever slips through the cracks
Real-Time In-App Chat
Live messaging between your staff and customers, powered by WebSocket and Redis for instant delivery and a smooth conversation experience
- Instant real-time messaging between staff and customers
- Full conversation history at your fingertips
- File and image attachments in any conversation
- Typing indicators, read receipts, and unread counts
- Edit messages within 15 minutes and delete within 60 minutes
Built-In Email Inbox
A complete email client inside the platform over IMAP, with push (IMAP IDLE) sync that keeps your mailboxes up to date the moment new mail arrives
- Connect multiple mailboxes with push (IMAP IDLE) sync
- Organize with folders, flags, and move between mailboxes
- Compose, reply, forward, and run bulk operations
- Reusable message templates for faster, consistent replies
- Bulk email campaigns with delivery and engagement stats
More Ways to Communicate
Professional communication features that keep your business connected and on-brand
Multiple Mailboxes
Connect and manage several email accounts side by side, so every inbox lives in one unified place
Bulk Email Campaigns
Send email campaigns to your customers and track delivery and engagement with built-in stats
Message Templates
Save reusable templates for chat and email to reply faster and keep your tone consistent across the team
Secure Email Transport
Connections are protected with STARTTLS and SSL, keeping every message encrypted in transit
Ready to see what changes?
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