yAppointment Admin — Account and Data Deletion

This page explains how to delete an account and the personal data collected through yAppointment Admin, the business management app published by LohiSoft s.r.o. for iOS and Android. A business owner signs in with an existing yAppointment account or registers a new company in the app. Staff accounts are created by the owner of the business. The same account and data are used by the yAppointment web app, so deleting them here deletes them there too.

A business owner or administrator deletes the whole business account inside the app, with no need to contact us. Staff members ask the business they work for, or write to us.

• Step 1 — Open the yAppointment Admin app and sign in as the owner or an administrator of the business.
• Step 2 — Open the menu, go to Settings → General Data and scroll to the "Danger Zone" card.
• Step 3 — Tap "Request Account Deletion", type the company name to confirm, give a short reason and tap "Send Confirmation Code".
• Step 4 — Enter the 6-digit code we e-mail to the address of your account and tap "Confirm Deletion". The deletion is now scheduled.
• Step 5 — The deletion starts after a 72-hour cooldown. Until then a banner in the app shows the time remaining and a "Cancel Deletion" button, so a mistake can still be undone.
• Staff members — The business you work for is the data controller for your staff account. Ask its owner to remove your user, or write to us at info@yappointment.com with the subject line "Admin app data deletion request", your full name and the name of the business.

When the cooldown ends, the following are permanently removed:

• The business account and every user account belonging to it, with name, e-mail address, phone number and password hash.
• Everything the business stored in yAppointment: customers, appointments, services, products and stock, passes, tickets, messages, templates, settings, and the pictures and files uploaded to it.
• The business's active subscriptions are cancelled when the deletion is confirmed.
• Everything the app stored on your own device: the sign-in token and local data. Uninstalling the app also removes it.

Some records cannot be erased outright, because the law requires them to be kept. In these your personal identifiers are removed or scrubbed where the law allows:

• Invoices, payments and accounting records: 7 years, a statutory tax obligation.
• One audit entry recording that the account was deleted, and when. It contains no personal data.
• We keep no crash reports or analytics about you: the app sends no diagnostic or tracking data to any third-party service.

You do not have to delete the whole account to remove individual data. Inside the app an owner or administrator can edit or delete customers, appointments, staff users and files at any time, and every change takes effect immediately.

An in-app deletion starts after the 72-hour cooldown and is carried out automatically. A request sent to us by e-mail is acknowledged within 5 working days and completed within 30 days of verifying who you are, in line with Article 12 of the GDPR.

LohiSoft s.r.o. Komenskeho 317/135, Sturovo, 943 01, Slovak Republic Email: info@yappointment.com